inSupply Learn guides
Learner guide: Family Planning training
How to take the Family Planning Training for Pharmacists and Pharmaceutical Technologists on inSupply Learn, from registration to your certificates.
Download the PDFVersion 1.0 · September 2026
The journey at a glance
- Step 1
Register
Create your account and verify it with a code.
- Step 2
Enrol
Join the Family Planning course, with a cohort key if you have one.
- Step 3
Learn
Complete 10 units in order. Pass each post-test.
- Step 4
Final assessment
25 questions. Pass it to get your completion slip.
- Step 5
Practicum
Two days with an instructor (optional in the logbook).
- Step 6
Logbook
Record client services at your link facility.
- Step 7
Sign-off
Your mentor confirms. The county pharmacist and RH coordinator sign.
- Step 8
Certificates
Certificate of completion, then accreditation on Path A.
1. Before you start
The course is free. It is for pharmacists and pharmaceutical technologists in Kenya. You can take it on a phone, a tablet or a computer.
- Have your email address and phone number ready. The platform sends codes and reminders to them.
- Have your PPB registration number (pharmacists) or PPB enrollment number (pharmaceutical technologists) ready.
- Use a good connection for the first load of each unit. A unit is 6 to 21 MB. After that, your progress saves even when you go offline.
- On a phone, add inSupply Learn to your home screen when the platform offers it (Install). On an iPhone, tap Share, then Add to Home Screen.
2. Create your account
Open learn.insupplyhealth.com and select Register. Registration has 3 steps. Your draft stays on your device until you submit it.
- Step 1, Account: enter your first name, other names (optional), surname, a username and your email. Create a password of at least 10 characters that does not contain your name, username or email.
- Step 2, Professional: select your cadre and enter your PPB number. Enter your facility, premise or organisation name, the premise type, your years of experience, your county and your age range.
- Step 3, Contact and consent: enter your phone and WhatsApp number (leave WhatsApp empty if it is the same). Tick the commitment to complete the course and the practicum, the Terms of use and the Privacy policy. Reminders by email and WhatsApp are optional.
- Select Register. The platform sends a 6 digit code to your email. Enter it and select Verify and continue. The code expires after 10 minutes. Use Resend code or Send the code to WhatsApp instead if it does not arrive.
- After verification you go straight to your dashboard and you can enrol.
3. Sign in
Select Sign in. You can use your email, your phone number or your username with your password.
- Tick Keep me signed in on this device for 30 days on your own phone or computer only.
- On a new device the platform asks you to Confirm it is you with a 6 digit code. Tick Trust this device to skip this for 30 days.
- If you forget your password, select Forgot password?. The platform emails a reset link that is valid for one hour.
- After 10 wrong passwords the account locks for 30 minutes. Wait, or reset your password.
4. Enrol in the Family Planning course
The course is Family Planning Training for Pharmacists and Pharmaceutical Technologists. It has 10 units and a final assessment, and gives 25 CPD contact hours.
- Open Courses in the menu and find the course, or open it from the course catalogue.
- Select Enroll. If your instructor gave you an enrollment key (8 characters, for example ABCD-1234), enter it, select Check key, then Join this cohort.
- No key? Select Enroll without a key. You study at your own pace and can join a cohort later.
- Select Open course to go to the course page.
5. Do the coursework
The course page (My course) shows your progress ring, your next step and every unit. On a phone, use Course in the bottom bar.
- Select Start Unit 1 or Resume lesson. Units open in order: each unit unlocks when you pass the one before it.
- Each unit starts with a short pre-test (10 questions, one attempt). It only measures what you know before the unit.
- Work through the lessons. Select Save & exit to stop. Your place is saved every few seconds.
- At the end of the unit, take the post-test: 10 questions, pass mark 80%. You can retake it as many times as you need.
- To study without a connection, select Make available offline on a unit card while you are online. Progress made offline syncs when you are back online (within 7 days).
6. Take the final assessment
The final assessment unlocks when you have passed all 10 units. Open it from Final assessment in the course menu.
- Set aside about 45 minutes with a stable connection.
- The assessment has 25 questions. The pass mark is 80%. You have 3 attempts, and each submission counts as an attempt.
- Select Start attempt. Answer every question, then submit.
- When you pass, the platform issues your completion slip. It confirms that you finished the coursework and can go on to the practicum and logbook.
7. Fill in and submit your logbook
The digital logbook records the family planning services you give to real clients. Open Logbook in the course menu (or in the bottom bar on a phone). The card Where your logbook is always shows the current step.
| Path | Counselling | DMPA-IM | DMPA-SC | Leads to |
|---|---|---|---|---|
| Path A | 30 | 15 | 15 | Certificate of completion and certificate of accreditation |
| Path B | 30 | 5 | 5 | Certificate of completion only |
1. Start your logbook
- In Logbook cover, select your Path, your County of practice and Your pharmacy or outlet.
- Select Start my logbook. You can change the path while the logbook is still with you.
2. Phase 1: two day practicum (optional)
- Open the tab Phase 1: two day practicum. In Where and with whom, enter the practicum facility and your instructor's name and email. Select Save details.
- For each client you serve, select Add row under the right service (counselling, DMPA-IM or DMPA-SC). Enter the date, the client name or OP number, comments and your initials.
- Below the rows, select Send practicum entries to my instructor. If the button is not active, the text next to it tells you what is missing and Fill in instructor details takes you there.
- Your instructor confirms the rows or returns them with a note. Correct returned rows and send them again.
- Practicum rows count towards your targets. If you did not record rows during the practicum, select Go to phase 2: link facility.
3. Phase 2: link facility
- Open the tab Phase 2: link facility. Enter your link health facility and your facility mentor's name and email (phone is optional). Select Save details.
- Add a row for each client service until each section shows its target, for example 30 of 30 in total.
- When every target is met, select Send to my facility mentor. The platform emails your mentor a secure link. Your mentor does not need an account.
4. Confirmation and sign-off
- Your facility mentor checks the entries and confirms them, or returns the logbook with what to correct.
- The county pharmacist and the county RH coordinator of your county then each sign the logbook.
- When both have signed, the status shows Signed off and your certificate of completion is prepared.
| Status | What to do |
|---|---|
| Being filled in | Add rows until you reach your targets, then send. |
| With the instructor / With the facility mentor | Wait. You get an email when it moves on. |
| Returned by the instructor / mentor / county | Read the note, correct the rows and send again. |
| With the county for sign-off | Wait. The county signs logbooks every week. |
| Signed off | Done. Your certificate of completion follows. |
8. Get your certificates
Open Certificate in the course menu (My certificates). Your certificates come in stages. Before a document is issued you can see a preview marked PREVIEW.
| Document | When you get it |
|---|---|
| Completion slip | When you pass all 10 units and the final assessment. |
| Certificate of completion | When your logbook is signed off by the county. It shows your CPD contact hours. |
| Certificate of accreditation and unique identifier | Path A only, after the certificate of completion, when the Ministry of Health approves the batch. |
- If you passed the final assessment and see no slip, select Get my completion slip.
- As soon as a document is issued, it is ready here. Select Download PDF (best for printing) or Download image (PNG) (best for a phone or WhatsApp). The same document is also emailed to you and sent by WhatsApp.
- Select Share or Copy verify link to send it to an employer.
- Anyone can check a certificate: scan its QR code, or enter its verification code at learn.insupplyhealth.com/certificates/verify.
9. Get help
The programme team answers on working days, Monday to Friday, 08:00 to 17:00 EAT.
- Signed in: open Help & support and select New request. Choose what it is about (for example Logbook or practicum or Certificate) and the course.
- Not signed in: open Help, then Ask the programme team. You get a reference (HD followed by 6 characters) and a link to follow your request.
- WhatsApp help desk: the number is on the Help page. Email: learning@insupplyhealth.com.
- Reply to a request from the same page or the link in your email. A resolved request opens again when you reply.
10. Quick fixes
- I did not get my verification code.
- Wait one minute, check the spam folder, then select Resend code or Send the code to WhatsApp instead.
- A unit does not load.
- The first load is large. Wait for the progress bar or change to Wi-Fi. If it still fails, select Report a problem in the player and give your phone model.
- The next unit is locked.
- Pass the post-test of the unit before it with 80% or more.
- The final assessment is locked.
- Pass all 10 unit post-tests first. The page shows how many are done.
- The logbook send button is inactive.
- Read the line next to the button. It names what is missing.
- My logbook was returned.
- Open the Logbook page, read the note, correct the rows and send again.
- My name on the certificate is wrong.
- Contact support before the certificate of completion is issued.